Returns & Refunds

All sales are final, except approved cases involving incorrect or damaged items.

• Claims for damaged or incorrect items must be submitted within 7 days of receiving your order.
• Opened sealed products are not eligible for ordinary refunds.
• Customized or altered products are non-refundable.
• Returns must be approved by Zardo Cards before anything is shipped back to us.

If your order arrives damaged, you receive the wrong product, or items are missing, email support@zardocardstcg.com within 7 days of receiving your order with:

• Your order number
• A description of the issue
• Photos or other proof of the damaged packaging, product or incorrect item

We'll review the issue and determine the appropriate resolution.

Approved refunds are issued to the original payment method whenever possible.

• Refunds are only issued after your return or refund request has been approved.
• After we process a refund, the time it takes to appear depends on your bank or payment provider.
• Original shipping charges are generally non-refundable, unless the refund is due to our error or another qualifying issue.
• For cryptocurrency payments, we'll contact you to arrange how an approved refund is returned.

Orders can be cancelled within 24 hours of being placed, only if they have not already been processed or shipped. Email support@zardocardstcg.com with your order number.

Orders that have been processed or shipped can't be cancelled.

Email support@zardocardstcg.com or visit our Contact page. See also Shipping Information and bulk Pokémon TCG ordering.